exhausted after a 5 day stay here. 27th floor very noisy as it has mechanical for the high rise above it. Avoid 27 as well as rooms adjacent to elevator banks as they are very noisy as well. Elevator waits are very slow as service staff use them all day. Staff seem to be used to dealing with grumpy people. especially at front desk who were a challenge to deal with. Jamal was great and was the reason we did not simply leave. Overall hotel seems a little tired. If you choose to stay here only accept a room away from the elevators and service doors. This hotel is no place to relax. Would never go back and will definitely avoid the chain.
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Disappointed at the staff at the front. It was Saturday night around 10:30 pm staff that was working was rude. We went upstairs to the restaurant that place looked deserted. Beautiful ambience but just because something looks good doesnt mean the staff will be the same. Caution if youre planning on coming here make sure you check in early when you have the friendlier staff but not the late night staff because you could see a huge difference and hear a huge difference in attitude.
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Excellent location and service is exemplary. Rooms are spacious for NYC and in-room coffee service is Nespresso Machines. Bathrooms are well appointed and well stocked with robes, slippers and shampoo products. Beds while comfortable, are very low to the ground and "odd". Im not sure what the issue is, but they seem very strange to get into and out of. This is a high-end hotel with high-end prices.
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Exclusive and Discreet Hotel in the exact location necessary for my meetings. Attentive and Professional staff with matching attitudes and energy for all is demanding guests. Extremely comfortable rooms with energizing showers. Exquisite and efficient room service. Simply, a delight.
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I recommend this Hotel highly! The rooms are incredibly large. I have never seen so many amenities In one room! They bring cookies every night! I had an upgrade to a residence with a full kitchen and coffee machine. They serve coffee and cookies in the lobby too. The gym was spacious. Theres a fantastic restaurant in the hotel with a wonderful breakfast menu. The bathroom had both a shower and huge bathtub with a TV inside the Mirror so you can watch while you bathe. The shampoo, bar soap and toiletries were amazing! Slipper and bathrooms were great! The service and staff were great too! They offered complimentary shoe shine and pressing of up to five garments! I will definitely return!!
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